Refund policy

Return & Refund Policy

At Lepakshigdk Showroom, customer satisfaction is our top priority. We take great care in designing, packaging, and delivering premium sarees and lehengas. As our products are delicate, handcrafted, and quality-checked before dispatch, we follow a strict return and refund policy to ensure fairness for both the customer and the business.

Please read the policy carefully before placing an order.

1. Mandatory 360° Unboxing Video (Very Important)

To be eligible for any return, replacement, or refund, a clear 360-degree unboxing video is mandatory.

Video Guidelines:

  • The video must be continuous, unedited, and without cuts

  • Start recording before opening the package

  • Clearly show:

    • Shipping label

    • Sealed package

    • Opening of the parcel

    • Full product from all angles (360 degrees)

  • The product tag and invoice must be visible

❌ No unboxing video = No return, no replacement, no refund

This policy helps us prevent fraud and ensures transparency.

2. Eligibility for Returns

Returns or replacements are accepted only in the following cases:

  • Received a damaged product

  • Received a defective product

  • Received a wrong product (different from what was ordered)

All requests must be supported with:

  • 360° unboxing video

  • Clear images of the product

  • Original invoice

3. Items Not Eligible for Return or Refund

The following items cannot be returned or refunded under any circumstances:

  • Sarees, lehengas, or blouses once used or worn

  • Products damaged due to improper handling by the customer

  • Customized, stitched, or altered products

  • Products bought during sale, discount, or clearance offers

  • Color or design variation due to screen resolution or lighting

  • Orders placed incorrectly by the customer (wrong size, color, or design)

4. Time Frame to Raise a Return Request

  • Return or replacement requests must be raised within 24 hours of delivery

  • Requests raised after 24 hours will not be accepted

Customers must contact us via:

  • Email

  • WhatsApp

  • Customer support channel mentioned on the website

5. Condition of the Product for Return

To be eligible for return or replacement:

  • Product must be unused and unwashed

  • Original tags, packaging, and invoice must be intact

  • Product should be in resalable condition

If the product fails quality inspection after return, the request will be rejected.

6. Return Process

  1. Customer raises a request with video and images

  2. Our quality team reviews the evidence

  3. If approved:

    • Customer will be informed via email or WhatsApp

  4. Product must be shipped back within 3 days of approval

  5. Return shipping charges may be:

    • Covered by us (only in case of damaged/wrong product)

    • Borne by customer (in other approved cases)

7. Replacement Policy

  • Replacement is subject to product availability

  • If the same product is unavailable:

    • Customer can choose another product of equal value

    • Or opt for a refund (as store credit or original payment method)

8. Refund Policy

Refunds are processed only after:

  • Returned product passes quality inspection

  • All required conditions are fulfilled

Refund Timeline:

  • Refund initiation: 5–7 business days

  • Amount credited:

    • Original payment method OR

    • Store credit (as preferred)

Shipping charges (if any) are non-refundable.

9. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order

  • Orders once shipped cannot be cancelled

  • Customized or stitched orders cannot be cancelled

10. Exchange Policy

  • Exchanges are allowed only for damaged or wrong products

  • Exchange request must meet all return conditions

  • One-time exchange per order is allowed

11. Quality Assurance Disclaimer

All products undergo strict quality checks before dispatch. Minor variations in:

  • Color

  • Texture

  • Weaving

  • Embroidery

are natural characteristics of handcrafted textiles and not considered defects.

12. Fraud Prevention Clause

Any attempt to:

  • Submit fake videos

  • Edit unboxing footage

  • Return used or damaged products

will result in:

  • Permanent account suspension

  • Rejection of all future requests